The Directorate General of Immigration announces full restoration of digital checkpoints after temporary disruptions affected various regions, including Batam.
Recent technical issues that disrupted digital immigration checks across Indonesia have now been resolved, with systems returning to full operational status. The disturbances impacted major checkpoints, influencing areas such as Batam and causing temporary inconveniences.
Silmy Karim, the Director General of Immigration, confirmed that all major immigration checkpoints, including those at significant airports and ports like Soekarno Hatta and Batam Center, are now fully functional.
The disruption stemmed from issues at the National Data Center, managed by the Ministry of Communications and Information Technology, which began affecting services on Thursday, June 20, 2024. Recovery efforts were completed by Monday, June 24, 2024.
During the downtime, services such as the M-Passport and Online Blocking System were temporarily unavailable, affecting travelers and immigration operations. All functionalities were restored by Sunday, June 23, 2024.
In response to the outage, data center operations were shifted within 12 hours after identifying the issues were likely due to a cyber attack. This proactive move was aimed at preventing further disruptions and expediting recovery.
Read More: Immigration Services Disrupted in Batam Due to National Data Center Outage
Kharisma Rukmana, the Public Relations Officer for Batam Immigration, communicated the impacts and recovery status to the public, ensuring transparency and updating affected individuals and stakeholders.
The quick response and effective management of the crisis by the Directorate General of Immigration and IT teams have minimized the impact on the public and restored confidence in Indonesia’s digital immigration infrastructure.
Following a temporary disruption, Indonesia’s digital immigration systems, including those in Batam, are fully operational, marking a swift recovery from technical issues that had affected nationwide services.
Sources: Batam News, Batam Pos (2024)
