A disruption in the National Data Center (PDN) under the Ministry of Communication and Information Technology has led to significant service interruptions within immigration operations in Batam, affecting both airport and seaport entries.
The technical difficulties at the PDN have compromised the regular operations of immigration services, prompting urgent measures to restore functionality using backup data systems located in Batam.
Director General of Immigration, Silmy Karim, has announced measures to mitigate the impact, prioritizing the recovery of applications and data to maintain scheduled departures and arrivals.
Travelers are advised to arrive at airports earlier than usual to accommodate the slower processing times resulting from the system outage.
Despite the disruption, scheduled immigration interviews and biometric data collection for passports are being conducted as normal to minimize inconvenience.
Read More: Telkom Indonesia Announces SGD 166 Million AI Data Center in Batam
Expedited one-day passport services have been temporarily suspended until the systems are fully operational, with a commitment to resuming as soon as possible.
The Directorate General of Immigration promises timely updates to the public as soon as the PDN systems are restored and services return to full capacity.
The disruption in Batam’s immigration services may affect travel plans and necessitate adjustments. The situation highlights the importance of cyber security and robust data management strategies in maintaining essential public services.
The disruption in Batam’s immigration services may affect travel plans and necessitate adjustments. The situation highlights the importance of cyber security and robust data management strategies in maintaining essential public services.
Source: Viva (2024)
