PT Angkasa Pura I (AP1) celebrates a remarkable achievement, winning 24 prestigious awards across 8 airports at the Airport Service Quality Awards 2023 (ASQ Awards 2023), organized by the Airports Council International (ACI).
PT Angkasa Pura I’s success at the ASQ Awards 2023 signifies global recognition of its commitment to providing top-notch airport services. The awards, based on comprehensive passenger surveys, highlight excellence in service quality across various metrics.
AP1 receives a total of 24 awards, breaking its previous record, with Bandara Sultan Hasanuddin Makassar winning six awards, including Best Airport in the Asia-Pacific for 5 to 15 Million Passengers.
Bandara Internasional Yogyakarta and Bandara SAMS Sepinggan Balikpapan each receive five awards, while Bandara Adi Soemarmo Solo secures four awards, showcasing their dedication to passenger satisfaction.
Other recognized airports include Bandara I Gusti Ngurah Rai Bali, Bandara Juanda Surabaya, Bandara Jenderal Ahmad Yani Semarang, and Bandara Pattimura Ambon, each receiving accolades for their exemplary services.
ACI’s assessment methodology involves surveying passengers on over 30 service performance indicators, providing detailed insights into passenger satisfaction levels and service quality.
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PT Angkasa Pura I expresses gratitude to passengers for their loyalty and valuable feedback, emphasizing the importance of customer input in enhancing service quality.
The recognition of Indonesian airports at the ASQ Awards underscores the country’s commitment to providing world-class airport services. This achievement not only reflects positively on Indonesia’s aviation industry but also enhances the travel experience for passengers.
PT Angkasa Pura I earns 24 awards for 8 Indonesian airports at the ASQ Awards 2023, showcasing excellence in service quality. The accolades highlight the commitment of Indonesian airports to providing top-notch services, benefiting both local and international travelers.
Source: Medcom, Era Nasional (2024)
