PGN Tbk, a subsidiary of the Pertamina Gas Subholding, has launched the Integrated Monitoring Center (IMOC), a real-time, integrated tool designed to improve customer service and response to feedback.
Ratih Esti Prihatini, Director of Sales and Operations at PGN, announces the new Integrated Monitoring Center, which will revolutionize how the company monitors its business processes, improving service levels for its vast customer base spread across Indonesian cities and regions.
IMOC will provide instant, accurate information about PGN’s gas distribution conditions, benefiting over 839,000 customers and overseeing an extensive infrastructure exceeding 11,675 kilometers of gas pipelines.
Customers and prospective users can now access detailed information about registration and gas activation processes, thanks to IMOC’s comprehensive digital platform
The new monitoring center is set to enhance the digital capabilities of PGN’s Contact Center, offering detailed data on disruptions and emergency incidents.
Housed at PGN’s headquarters, IMOC features a fully monitored wall display for clearer information representation to both internal and external parties.
Read More: PGN Boosts Batam’s Natural Gas Supply with Innovative Solutions
IMOC also integrates CCTV monitoring across the Subholding Gas’s operational areas, including real-time weather and time data to ensure prompt emergency response.
PGN’s IMOC represents a significant step towards the digitalization of utility services, setting a benchmark for efficient and customer-centric operations in the gas industry.
PGN Tbk advances customer care with the launch of its Integrated Monitoring Center (IMOC), providing real-time, detailed gas distribution monitoring and enhancing overall service efficiency. This initiative demonstrates PGN’s commitment to embracing digital solutions to meet the evolving needs of its customer base.
Source: Batam Today, Kabar Ekonomi (2023)
