ASDP Indonesia Ferry has officially implemented an online ticketing system at Telaga Punggur and Tanjung Uban ports in Batam, marking a significant step in the company’s digital transformation aimed at enhancing service efficiency and customer satisfaction.

Starting August 21, 2024, travelers using Batam’s Telaga Punggur and Tanjung Uban ferry ports can purchase tickets online, a move introduced by PT ASDP Indonesia Ferry to streamline operations and improve passenger experiences amidst increasing demand for efficient and reliable transportation services.

Steps for Online Ferry Ticket Purchase
Here are the steps for purchasing ferry tickets online:

1. Visit the Website: Access trip.ferizy.com on your device.
2. Login/Register: Use your registered email and password, or sign up if you’re a new user.
3. Trip Details: Enter details like origin and destination ports, service type, user category, vehicle class, check-in schedule, and passenger count.
4. Passenger and Vehicle Info: Provide passenger identification (KTP, SIM, or Passport) and, if applicable, vehicle registration details.
5. Confirm Details: Verify all information before proceeding to payment.
6. Payment Options: Choose a preferred payment method, such as a virtual account or e-wallet.
7. Complete Payment: Ensure the payment amount matches the ticket price shown.
8. E-Ticket Issuance: Once payment is successful, the e-ticket will be sent via email and can be downloaded directly from the site.

The shift to online ticketing not only facilitates easier access to ferry services but also ensures greater accuracy in passenger and vehicle data, crucial for safety and insurance purposes. It aligns with health protocols by minimizing direct contact and supports efficient port operations.

This digital initiative is expected to bolster Batam’s economy by making the islands more accessible for both tourists and locals, potentially increasing the volume of visitors and stimulating local businesses connected to the ferry transport network.

Read More: Ferry Ticket Purchases at Telaga Punggur Port Go Digital Starting August 21

The introduction of online ferry ticketing in Batam offers a more convenient and efficient travel option, reflecting broader trends in digitalization and customer service enhancement across the region’s transport sector.

ASDP Indonesia Ferry has enhanced travel convenience in Batam with the introduction of an online ticketing system at Telaga Punggur and Tanjung Uban ports. This digital move is set to improve operational efficiency and passenger experience, signaling a significant shift towards modernized maritime transport services in Indonesia.

Sources: Berita Trans, Batam News (2024)