Starting August 21, 2024, ferry passengers at Telaga Punggur Port in Batam will experience enhanced service as PT ASDP Indonesia Ferry introduces an online ticketing system, aiming to streamline operations and improve customer satisfaction.
In a move to modernize and enhance efficiency, PT ASDP Indonesia Ferry’s Batam branch is set to launch an online ticketing system at Telaga Punggur Port. This initiative is part of a broader effort to address common issues at the port, such as long queues and ticket scalping, and to provide a more seamless experience for travelers.
The new system, accessible via the Ferizy app, marks a significant shift from traditional to digital, simplifying the ticket purchase process. From August 21, travelers can book their tickets through this user-friendly platform, which is available on both the Google Play Store and the company’s website. This transition to online services is expected to reduce waiting times and improve overall passenger convenience.
General Manager Hermin Welkis highlighted that the online system is designed to ensure that all travelers have equal access to ferry services without the hassle of physical ticket purchases. The initiative also aims to eliminate illegal ticket scalping activities that have plagued the port, ensuring a fairer and more transparent ticketing process.
With the implementation of the Ferizy app, PT ASDP Indonesia Ferry anticipates a smoother operation, especially during peak travel times such as holidays and weekends. The system will allow travelers to know exactly when to arrive at the port, reducing congestion and enhancing the travel experience.
As the port prepares for the official launch of this digital solution, early feedback from a socialization campaign indicates strong customer approval. This digital approach aligns with broader trends in Indonesia’s transportation sector, which increasingly favor technology solutions to logistical challenges.
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Looking ahead, PT ASDP Indonesia Ferry plans to monitor the effectiveness of this new system closely and make adjustments as needed based on passenger feedback and operational data. The success at Telaga Punggur could serve as a model for other ports across Indonesia.
The introduction of an online ticketing system at Telaga Punggur Port by PT ASDP Indonesia Ferry represents a significant advancement in improving travel efficiency and customer satisfaction in Batam. This initiative not only benefits local travelers but also offers a streamlined, hassle-free experience for international visitors, including those from Singapore, enhancing cross-border travel and tourism.
PT ASDP Indonesia Ferry’s new online ticketing system at Telaga Punggur Port, Batam, launching on August 21, 2024, promises a more efficient and satisfying ferry travel experience by reducing queues and preventing scalping, aligning with modern digital trends in the travel industry.
Sources: Batam News, Detik.com (2024)
