From Sept 25, commuters can book doorstep pick-ups across Singapore with fixed fares
ComfortDelGro, Singapore’s largest taxi operator, will roll out a new hotline service on Sept 25, allowing passengers to book rides directly from their doorstep to Johor Bahru. The move aims to offer a safer, legal, and more convenient alternative amid growing demand for cross-border travel.
Fixed Fares Across Singapore
According to ComfortDelGro’s announcement on Sept 18, most rides from Singapore to Johor Bahru’s Larkin Terminal will cost S$80 (≈Rp1,000,000), while pick-ups from Ban San Street taxi stand will be priced at S$60 (≈Rp750,000). Trips from Changi Airport will be the highest at S$120 (≈Rp1,500,000). These rates are fixed to give passengers clarity and confidence when booking.
Hotline for Bookings
Travellers can call the 24-hour hotline (6552 1111) to reserve a ride, with bookings recommended at least 24 hours in advance. Immediate pick-ups will depend on driver availability. ComfortDelGro also revealed plans to integrate the booking option into its Zig app, with details to be announced later.
Licensed Cross-Border Operations
Only Singapore- and Malaysia-registered taxis are approved for cross-border services by the Land Transport Authority (LTA) and Malaysia’s Land Public Transport Agency (APAD). Singapore taxis can pick up passengers anywhere locally but must drop them off at Larkin Sentral, while Malaysian taxis must return passengers to Ban San Street Terminal. Currently, 90 ComfortDelGro drivers are licensed to operate cross-border.
Responding to Growing Demand
ComfortDelGro said the hotline system was introduced to better manage rising demand and to streamline bookings that were previously handled by the Singapore-Johor Taxi Operators Association. A company spokesman noted that the service not only improves commuter convenience but also provides more earning opportunities for cabbies.
Policy and Enforcement Context
Earlier this month, LTA acknowledged that the current cross-border scheme “can be improved,” suggesting more designated pick-up points and app-based booking platforms may be added in the future. The authority also stressed that enforcement against illegal operators—who often lure commuters with doorstep pick-ups—will remain a priority to protect both passengers and licensed drivers.
The launch of ComfortDelGro’s hotline for cross-border taxi services reflects Singapore’s effort to modernize transport links with Johor Bahru. With fixed fares, licensed operators, and the promise of future app integration, the move provides commuters with a safer, more reliable travel option. For Singaporeans and Indonesians who frequently cross the Causeway, it underscores a tightening focus on legal, transparent, and efficient mobility solutions.
Sources: Malay Mail (2025) , CNA (2025)
Keywords: ComfortDelGro Taxi, Johor Bahru Travel, Cross Border Service, Hotline Booking, Singapore Transport
