Initiative aims to enhance service quality, transparency, and public trust in Batam.

Batam Indonesia Free Trade Zone Authority (BP Batam) is taking a bold step to enhance public service quality. On December 4, 2024, BP Batam held a workshop at its IT Centre, inviting representatives from all organizational units to develop public service standards. Collaborating with Indonesia’s National Administration Institute (LAN RI), the event aimed to ensure effective, transparent, and accountable service delivery.

BP Batam, through its Legal and Organizational Bureau, hosted a workshop focused on creating public service standards. This initiative follows Indonesia’s Public Service Law No. 25/2009 and Regulation No. 15/2014 from the Ministry of Administrative and Bureaucratic Reform. These laws mandate government agencies to establish clear, effective service standards.

Key speakers included policy analysts Muhammad Syafiq and Adhitya Budi Laksana from LAN RI.

Idul Priady, BP Batam’s Head of Organizational Affairs, opened the session, emphasizing the legal mandate to formulate public service standards. He highlighted their benefits, including improved service quality and increased public trust.

The standards aim to provide legal certainty, simplify performance evaluation, and build public confidence in government services. They cater to both the authorities delivering services and the public receiving them.

LAN RI experts shared strategies for creating fair, transparent, and efficient public service frameworks. They underscored the importance of transferring knowledge within work units to maintain consistency.

Idul stressed the need for effective communication within teams to apply principles of justice, efficiency, and accountability in daily operations.

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The workshop aimed to equip participants with the skills to implement these standards in their respective units, ensuring continuous improvements in public service.

These reforms highlight Batam’s dedication to enhancing transparency and efficiency in its public services. They underscore the region’s commitment to building an investor-friendly environment while strengthening trust among its residents and stakeholders.

BP Batam partners with LAN RI to develop public service standards, enhancing transparency, accountability, and public trust. The initiative is key to improving service delivery and aligning with national regulations.

Source: BP Batam (2024)

Keywords: BP Batam Collaboration, Public Service Standards, LAN RI Partnership