Batam City Secretary Jefridin reinforced the government’s commitment to enhancing public services by urging all departments to adhere to Indonesia’s Public Service Law No. 25 of 2009. Following an Ombudsman RI workshop on compliance, he emphasized that meeting service standards is a shared responsibility among all departments.
Jefridin affirmed Batam City’s dedication to enhancing public services and thanked Ombudsman RI for their support in the compliance assessment
Jefridin affirmed Batam City’s dedication to enhancing public services and thanked Ombudsman RI for their support in the compliance assessment
Departments are encouraged to implement Indonesia’s Public Service Law No. 25 of 2009 to ensure service quality and efficiency.
Batam City scored 89.47 in the 2023 Public Service Compliance Assessment, securing an “A” rating and the “Highest Quality” accolade.
Ombudsman RI highlighted four key dimensions: input, process, output, and complaints, aiming to create efficient and beneficial public services.
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Ombudsman RI’s Jemsly Hutabarat urged local governments to accelerate public service improvements to eliminate maladministration.
The emphasis on improving public service standards in Batam reflects the city’s commitment to providing quality services. This improvement could enhance cross-border collaborations, tourism, and business interactions.
Batam City Secretary Jefridin urged all departments to adhere to Public Service Law No. 25 of 2009 during an Ombudsman RI compliance workshop. With a high compliance score of 89.47, Batam aims to improve service quality across all departments.
Source: Warta Kepri (2024)
