PT Bandara Internasional Batam (BIB) conducts a focus group discussion to finalize service standards and declarations for Hang Nadim International Airport, signaling an uplift in customer service quality.

PT BIB focuses on enhancing service quality at Hang Nadim International Airport, with a recent focus group discussion aimed at setting new service standards to improve passenger experiences.

A focus group discussion held by PT BIB included influential community members to refine service standards at Hang Nadim International Airport

The ASQ (Airport Service Quality) survey for Q3 of 2023 shows a positive increase in service scores for Hang Nadim Airport.

Service standards are aligned with the Indonesian Ministry of Transportation’s regulations, indicating compliance and commitment to high-quality services.

PRISMA values – Professional, Responsive, Integrity, Equitable, Enjoyable, Accountable – now underpin the service ethos at Hang Nadim Airport.

PT BIB’s strategies include upgrading infrastructure for all passengers, including special services for disabled individuals, pregnant women, the elderly, and the ill.

The new service standards at Hang Nadim Airport promise a more comfortable and efficient travel experience, reflecting Batam’s dedication to tourism and hospitality.

PT BIB’s commitment to service excellence at Hang Nadim International Airport is set to redefine passenger experiences with new standards for quality, inclusivity, and comfort. The initiative underscores Batam’s position as a growing hub for international travel and tourism.

Source : Go Kepri, Batam Today (2023)