The Batam Free Trade Zone Authority (BP Batam) launched SAPA Batam, a specialized task force for handling legal complaints and resolving issues, to improve the investment climate in the region. The platform was introduced during a socialization event on Monday (14/10/2024), with the goal of enhancing transparency and boosting public trust.
BP Batam’s Legal and Organizational Bureau hosted the socialization event to introduce SAPA Batam, a task force dedicated to managing and resolving legal complaints. Alex Sumarna, Head of BP Batam’s Legal and Organizational Bureau, emphasized that the initiative addresses the growing demand for more efficient legal complaint handling, crucial to fostering a more favorable business environment.
The SAPA Batam platform will enable residents and businesses to submit legal complaints via a user-friendly web and mobile application. Set to launch later this week, the platform aims to accelerate the process of reporting and addressing complaints, supporting Batam’s push for a more transparent and accountable investment climate.
Alex emphasized that SAPA Batam is crucial for improving BP Batam’s public image and boosting investor confidence. The task force is designed to address legal issues swiftly, ensuring businesses can operate smoothly without unnecessary legal obstacles.
The event also featured a discussion led by Imbuh Agustanto, Head of Internal Audit at BP Batam, focusing on the prevention of legal violations, especially corruption. The aim is to uphold transparency and accountability within BP Batam while mitigating potential legal infractions among its personnel.
BP Batam’s initiative aligns with Indonesia’s broader strategy of fostering a conducive investment environment by ensuring the effective management of legal complaints. The launch of SAPA Batam, along with legal education initiatives, underscores BP Batam’s commitment to enhancing operational efficiency and promoting legal compliance.
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As Batam continues to attract investors, SAPA Batam will serve as a vital tool for addressing legal challenges while preserving a favorable business environment. By enhancing transparency and legal safeguards, the platform is expected to play a significant role in improving investor relations and driving long-term growth in Batam.
SAPA Batam stands as a critical development in strengthening the legal framework supporting Batam’s investment landscape. With the platform’s introduction, businesses and the public alike can expect faster, more efficient resolution of legal issues, contributing to the city’s vision of being a top investment destination.
BP Batam’s new SAPA Batam platform promises to enhance transparency and streamline legal complaints, supporting Batam’s investment climate and fostering public trust.
Sources: Warta Ekonomi, Wajah Batam (2024)
