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Online Scam Crackdown: Police Dismantle 97 Illegal Call Centres Across Kuala Lumpur

Kuala Lumpur police chief Datuk Fadil Marsus. -NST file pic
Kuala Lumpur police chief Datuk Fadil Marsus. -NST file pic
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Over 1,000 suspects arrested as authorities intensify efforts against organised online fraud

A sweeping nationwide enforcement effort has exposed the scale and sophistication of online scam operations running quietly from residential areas in Malaysia’s capital.

Massive Nationwide Enforcement Operation
Police shut down 97 illegal online scam call centres across Kuala Lumpur in a series of integrated operations carried out throughout last year. The coordinated crackdown was led by the Kuala Lumpur Commercial Crime Investigation Department in collaboration with Bukit Aman’s Commercial Crime Investigation Department, targeting organised fraud networks operating from converted residential premises.

Over 1,000 Arrests Made
Kuala Lumpur police chief Datuk Fadil Marsus confirmed that 1,070 individuals were arrested during the operations. The suspects comprised 600 Malaysians and 470 foreign nationals, all believed to be workers hired by scam syndicates rather than masterminds. Arrests were conducted at multiple locations around the city, reflecting the widespread nature of the illicit operations.

RM5 Million Seized and Equipment Confiscated
Authorities seized RM5,067,818 in cash, underscoring the lucrative scale of the scam networks. In addition, 2,845 units of telecommunications equipment were confiscated, including devices used to contact victims locally and overseas. The equipment formed the backbone of the syndicates’ daily scam activities.

Multiple Scam Modus Operandi Identified

Initial investigations revealed that the syndicates were involved in a range of fraudulent schemes. These included fake job offers, fraudulent cryptocurrency investment schemes, and other online scams designed to deceive victims into transferring money. Some of the scams specifically targeted foreign victims, highlighting the cross-border implications of the crimes.

Charges Filed Under Penal Code and Immigration Laws
All suspects have been charged under Section 120B(2) of the Penal Code for criminal conspiracy to commit online fraud. Upon conviction, the offence carries a maximum jail term of six months, a fine, or both. Foreign nationals were also charged under the Immigration Act 1959/63 for offences related to travel document violations.

Police Warn Public to Stay Vigilant
Datuk Fadil stressed that enforcement efforts will continue to ensure online scam syndicates are fully dismantled. He urged the public to remain vigilant and to verify all financial transactions with relevant authorities before proceeding. Information on suspicious activities can be reported to the Kuala Lumpur Police Hotline at 03-2115 9999 or at any nearby police station.

The dismantling of 97 scam call centres highlights the growing sophistication of cybercrime networks operating in Southeast Asia. For Indonesians and Singaporeans, the case serves as a timely reminder of how regional scam syndicates exploit digital platforms and cross-border mobility. Continued cooperation between authorities and public vigilance remain critical in curbing financial fraud that increasingly targets victims across national boundaries.

Sources: NST MY (2026) , The Star (2026)

Keywords: Online Scam Syndicates, Cyber Crime Malaysia, Scam Call Centres, Financial Fraud, Police Enforcement

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