The Sekupang and Telaga Punggur domestic ports in Batam, Indonesia, have officially launched an e-ticketing system and non-cash payment service, marking a significant shift towards digitalization in the region’s maritime transport sector.
This initiative represents a collaborative effort by the Batam Port Authority (BP Batam) with major Indonesian banks and online ticket providers to enhance efficiency and service quality for domestic and international travelers.
The symbolic issuance of two electronic tickets featuring QR codes indicates a shift towards a primary means of ferry transportation at the Sekupang and Punggur domestic ferry ports.
The integration of e-ticketing and cashless payments aligns with BP Batam’s vision for high-quality foundational infrastructure, with an initial adaptation phase anticipated.
BNI and Bank Mandiri are supporting this modernization effort, which echoes similar successful changes implemented at airports, indicating significant progress for Batam’s transportation services.
The trial run of the system from November 8-12, 2023, received positive feedback from passengers and ship operators, suggesting readiness for a wider implementation.
Eighteen ship operators at Sekupang and Punggur ports are committed to providing online ticket purchases, with offline purchases still available, ensuring a smooth transition period.
The enhancement of Batam’s ferry ports with digital ticketing and payment options is expected to streamline travel, improving the overall experience for travelers, including those from Singapore and other countries.
The Sekupang and Telaga Punggur ports in Batam have launched an e-ticketing and non-cash payment system to facilitate more efficient and transparent travel for ferry passengers, indicating a major step towards the digital transformation of Indonesia’s maritime services.
Source: Batam News, BP Batam (2023)
