New digital appointment system aims to improve efficiency, transparency, and visitor convenience
Managing consular matters in Singapore is set to become significantly smoother for Indonesians with the introduction of a fully digital appointment system designed to reduce queues and improve service efficiency.
Digital Shift in Consular Services
Starting January 1, 2026, the Embassy of the Republic of Indonesia in Singapore officially implemented an online queue and appointment system for all consular services. The initiative reflects a broader move toward digitalization within government services, aiming to simplify processes for applicants while improving service delivery standards.
How the Online System Works
Applicants can access the system through the official portal at register.indonesianembassy.sg. The platform allows users to independently schedule appointments based on the specific consular service required, eliminating the need for manual queue registration upon arrival at the embassy.
Greater Flexibility for Applicants
Once registered, users can log in to their personal accounts to manage appointments. This includes canceling existing bookings and selecting new time slots according to availability. The self-service model gives applicants greater control over their schedules, especially beneficial for those balancing work commitments in Singapore.
Reducing Wait Times and Congestion
One of the primary goals of the new system is to reduce overcrowding and long waiting periods at the embassy. By regulating visitor flow through scheduled appointments, KBRI Singapore expects a more orderly environment and faster processing times for consular matters.
Transparency and Service Efficiency
The online queue system also enhances transparency by clearly displaying available appointment slots and service categories. This minimizes uncertainty for applicants and allows embassy staff to better allocate resources, contributing to smoother daily operations.
Strengthening Public Service Standards
According to KBRI Singapore, the introduction of this system aligns with its commitment to delivering more efficient, transparent, and user-friendly public services. The embassy encourages all visitors to familiarize themselves with the platform before planning their visit.
The launch of KBRI Singapore’s online appointment system marks a meaningful step in modernizing cross-border public services. By embracing digital solutions, the initiative supports Indonesians living or working in Singapore while reinforcing strong administrative cooperation between the two countries.
Sources: Indiplomacy (2026)
Keywords: Indonesian Embassy Singapore, Online Appointment System, Consular Services Singapore, KBRI Singapore, Indonesian Migrants
